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Meet Our Volunteers – Rhonda Kleiman

February 4, 2009

Rhonda Kleiman is a key resource for SCORE Lancaster clients.
Rhonda, the Economic Development Manger for the Library System of Lancaster County, created the countywide business information service. She was also responsible for the creation of the Duke Street Business Center at Lancaster Public Library.
The Business Center staffed by librarians Diane Pawling and Stacey Brownlie, helps people access both print resources and multiple databases for market research. They publish a business start-up check list on the Library website. Take a look at this helpful resource:
 Business Start-up Tool Kit
Need to find potential customers? Need to learn more about competitors? Need to search for similar business models?
Rhonda and her team can help.. and their help is free! In addition, once you have your library card, you can access most of this data on the Web from the convenience of your home or office. 
Rhonda recently launched a new service geared for existing businesses, Lancaster MarketEdge, which includes a five-part Competitive Intelligence Certification Program.
As a SCORE member, Rhonda also co-teaches our workshop on Marketing Planning, demonstrating how business resources available through the Library System can assist people starting or growing small businesses in Lancaster. Later in 2009 she’ll help lead workshops on The Web, Web 2.0 and Competitive Intelligence.
Rhonda is a Past Chair of the Lancaster Chamber’s Small Business Group, and current Chair of the American Library Association’s Business Reference In Public Libraries Committee. She’s also a member of the Special Libraries Association and the Society of Competitive Intelligence Professionals. Previously she served as Senior Information Specialist with the American Association of Advertising Agencies. She has over 35 years of library experience.
To request Rhonda – or any of the 50 SCORE Lancaster counselors – to help your business, contact us at or at 717-397-3092, or visit us at Suite 231 Liberty Place, Lancaster, weekdays between 10:00am and 2:00pm.
One Comment leave one →
  1. Christine Hamilton-Pennell permalink
    February 4, 2009 11:29 pm

    Rhonda has long been an advocate of the value of good strategic information to helping businesses grow and become more competitive. It is an inspiration to many of us around the country to see how she has been able to leverage the assets of the public library to support local entrepreneurs. SCORE is very lucky to have her as a volunteer!

    Christine Hamilton-Pennell
    President, Growing Local Economies, Inc.

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