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SCORE FAQ’s

April 29, 2009

What is SCORE?

SCORE “Counselors to America’s Small Business” is the premier, free business counseling and advice service in the United States.  SCORE is a nonprofit association with over 370 SCORE offices across the country. For more than 40 years, SCORE’s more than 11,200 working and retired business professionals have volunteered to help the next generation of entrepreneurs. The business counseling services are confidential and offered free of charge, as a community service. SCORE is a resource partner with the U.S. Small Business Administration.

What kind of counseling does SCORE provide?

SCORE’s experienced business counselors provide general business advice on everything from how to write a business plan, to cash flow management, to expanding your existing business. SCORE provides both in-person and online counseling to entrepreneurs just getting started or in need of a seasoned pro as a sounding board for their existing businesses.

Does SCORE offer services other than business counseling?

Yes. Business training workshops and seminars are offered at the local offices. These workshops and seminars vary in topic and scope depending on the needs of the business community. In all markets, SCORE offices advocate the need for business planning and offer an introduction to the fundamentals of a business plan. Workshop and seminars fees generally range from $20 to $80, depending on materials included, meals and program length.

For established businesses, SCORE offers in-depth training in customer service, hiring practices, using the Internet for business, marketing, home-based business and many other areas.

What qualifies SCORE volunteers to give business advice?

The key qualification that SCORE counselors bring to the table is real-world business experience. These business counselors have specific industry and general business expertise. Counselors are working and retired business owners, executives and managers. All SCORE volunteers receive specialized training offered by the association.

What is the SCORE Small Business Web Site?

SCORE offers an award-winning online business resource for entrepreneurs at http://www.score.org. This site is a comprehensive small business resource, containing Ask SCORE-SCORE’s 24/7 online counseling tool-“how-to” guides, small business quizzes, and a business toolbox with information and practical solutions and suggestions for overcoming business challenges. Ask SCORE allows entrepreneurs to search the extensive database of more than 1,400 SCORE online counselors with a combined knowledge of more than 600 business backgrounds.

Are business secrets safe with SCORE?

Yes. All SCORE counselors honor the client’s right to proprietary and confidential information. That information remains confidential. Each year, SCORE counselors reaffirm their commitment to protecting and honoring the client’s private information by signing the association’s code of ethics.

How can I contact SCORE for business assistance?

1.      Call us at 1-717-397-3092.

2.      Visit www.scorelancaster.org to meet our counselors and learn their special areas of expertise.

3.      Visit www.score.org and get on-line counseling assistance.

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